Refund and Returns Policy

At Mericonia, we want you to be completely satisfied with your furniture purchase. If you experience any issues with your order, our return and refund process is designed to be simple and hassle-free.

1. Return Eligibility

• You may request a return within 30 days of receiving your item.
• Returns are accepted if the product is:
  • Damaged upon arrival
  • Defective or unusable
  • Not the same as the model or description you ordered

2. How to Request a Return

• To start a return, please contact our customer service team at  ✉sales@mericonia.store with the following details:
  • Your order number
  • Reason for the return
  • Supporting photos
• Our team will review your request and provide you with return instructions.

3. Return Shipping Costs

• If the return is due to damage, defect, or an incorrect item, we will cover all return shipping costs.
• Customers are not required to pay any restocking fees.

4. Refund Process

• Once we receive and inspect your returned item, we will notify you of the approval of your refund.
• Approved refunds will be processed within 5 business days back to your original payment method.
• Please note: Refund times may vary depending on your bank or payment provider.

5. Exchanges

• If you prefer an exchange instead of a refund, please let us know when contacting us.
• Exchanges are subject to product availability.

6. Non-Returnable Items

• Items returned more than 30 days after delivery are not eligible for a refund or exchange.
• Products that have been damaged due to misuse or improper assembly are not eligible.

7. Contact Us

If you have any questions about our return or refund process, please reach out to us:
✉️ Email: sales@mericonia.store